Please be aware that FXR Group cannot be held responsible for refunds issued to closed financial institution accounts.įinal Sale products are clearly marked “Final Sale” on the product page, For closed card accounts or re-issued cards, please contact the bank or financial institution card holder prior to your return, to inquire how to receive your refund. Refunds can only be processed to the original form of payment used to make the purchase. Always ensure a trackable method of shipping is used as FXR Group will not be held responsible for packages lost in transit. Returns without a Return Authorization Number will not be processed. If an item is received with any visible damage to the packaging and or return labels placed directly onto the product packaging, the return is subject to a 10% restocking fee. These items may be returned to the customer or have a restocking fee up to 50% applied to the original purchase.

Items returned in non-saleable condition due to being soiled, worn or damaged from use, may not be accepted for return.

Products must be returned in re-saleable condition with original branded and retail packaging (unworn/clean/unwashed with tags still attached). Returns are not accepted on face mask related items (face masks, Balaclavas, Breath boxes), Final Sale Items (see Final Sale section below), or items that have been custom-made or personalized to customer specifications (barring errors/accidents on the part of FXR Group). Returns are accepted on most regular priced items and select sale items. Returns must be received by the carrier for return shipment to FXR Group, within 15 days of receipt of the Return Authorization. Returns are accepted within 30 days of your order shipment confirmation email. When your return is complete you can then place a new order via our If you would like to return an item for an Retailer and reference their return policy as these returns will be doneįor all purchases of FXR Group product through pleaseįXR Group does not process exchanges. Is not responsible for packages lost in transit.įor all purchases of FXR Group product through a Please send your return back via a Trackable method. Return shipping charges are that of the customers Shipping and Handling charges associated with your initial order are not Read below for warranty rules and exclusions.

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